H&W Privacy Policy and Website Terms of Use

Privacy Policy

Hancock & Wood Ltd ("H&W") recognises the importance of protecting the privacy of certain general information ("data") and specific personal information ("Personal Data") collected about our visitors to this website and consequently respect your privacy.

Hancock & Wood Ltd does not disclose website visitors' information to third parties other than when a specific enquiry is made via our contact form and needs to be passed to an associate or hosted business in order to address the enquiry.

In this case, the third party will not disclose any of the details to any other third party.

Cookies are not used on this site.

Data collected by this site is used to:
a. Take and fulfill customer enquiries
b. Administer and enhance the site and service

Legitimate purposes

We will only collect, record, process and store data which are needed to fulfil our contractual obligations towards you, and/or our affiliated or related entities, associates, or partners, or any company associated with H&W; to serve other legitimate business interests such as marketing; or to comply with legal requirements.

We may disclose to our affiliated or related entities, associates, or partners, or any company associated with H&W, or to third parties authorised by us, such information as may be necessary to provide you with products and services you have requested or for the purpose of verification of details relating to your data held by us for legitimate purposes.

Data quality

We will employ effective procedures and safeguards to ensure that data we hold on you are adequate, relevant and not excessive in relation to the purposes for which they were obtained, as well as accurate and up-to-date. Where we become aware of any inaccuracies in data we hold, we will correct and, where appropriate, delete incorrect data.

Retention periods are in place to ensure that data are only stored whilst they are required for the purposes in question or to meet legal and regulatory requirements. Where data are no longer required, we will ensure that they are disposed off in a secure manner.

We may record or monitor telephone calls to and from H&W or to or from any company associated with H&W, without notification, for staff training and quality control purposes.

Your rights

You have the right to require us and/or our affiliated or related entities, associates or partners, or any company associated with H&W, to cease the communication of advertising or marketing materials to you, and we will ensure that your request is complied with. This includes the right to withdraw your consent to third-party direct-marketing use of your data at any time.

Transfer of information outside the EEA

H&W will not normally have any need or requirement to transfer any data on you outside the EU or the EEA for any purpose.

Should this ever happen we will ensure that your rights with regards to the processing and security of your data will still be adequately protected.

Direct marketing

We, and/or our associates or partners, or any company associated with H&W, or third parties authorised by us, may market to you directly through any media to keep you informed of items and offers which may be of interest to you (unless you write to us asking us to exclude you from such offers or alternatively telephone, fax or e-mail us to that effect or you have done so previously and such exclusion is still operative) and for our own administration, market analyses and operational reviews. (If you use more than one e-mail address to communicate with us, please notify us of each e-mail account you use.)

We, and/or our affiliated or related entities, associates or partners, or any company associated with H&W, or third parties authorised by us, will always act according to your wishes and preferences.

11. Internet

H&W is the sole controller in the EEA/EU Member States of all data held in relation to your use of our web sites and all processing of data relating to your requirements and requests is therefore subject to and in accordance with the EU Directives and subject additionally to the data protection laws and regulations of your country of domicile. If no such laws and regulations exist in your country of domicile, then all processing of data relating to your requirements and requests is subject to United Kingdom data protection laws and regulations only. Where any local country's laws and regulations relating to data protection and privacy conflict with or are inconsistent with the EU Directives, then the EU Directives shall prevail.

H&W gathers two types of information about you: data that you provide through optional, voluntary registration on our Web sites; and data H&W gathers through aggregated tracking, mainly by tallying page views throughout our Web sites. Such information enables us to tailor our content to fit your needs better and to help our affiliated or related entities, associates or partners, or any company associated with H&W; or third party content providers, agents, subcontractors, suppliers, merchants, advertisers, sponsors and licensors (collectively, "Providers") that have licensed their content on our Web sites or the right to market their products and/or services to understand our audience. H&W will not disclose Personal Data to third parties without your consent, except as may be noted in this privacy policy or disclosed to you when data is submitted.

Usage tracking

Use of Internet Protocol ("IP") Addresses

An IP address is a unique number that is automatically assigned to your computer whenever you are surfing the World Wide Web (otherwise known as the "Internet"), so that your computer can be identified by the main computers, known as "Web servers", that "serve up" Web pages.

H&W and/or its affiliated or related entities, associates or partners, or any company associated with H&W, collect IP addresses for the purposes of system administration, to report aggregated information to Providers, or to other third parties authorised by us, and to audit the use of our Web sites. When visitors request pages from those Web sites of H&W, our Web servers log the visitors' IP addresses. We do not normally link IP addresses to anything personally identifiable, which means that a Customer's session will be logged, but the Customer will remain anonymous to us. We can and will use IP addresses to identify a Customer when we feel it is necessary to enforce compliance with our Web sites' terms of use or terms of service, or to protect our service, or our Web sites, our other visitors or customers, associates or partners, or any company associated with H&W, or Providers, or other third parties authorised by us.

We may monitor traffic patterns and usage of our Web sites to help us develop their design and layout. We may also use Personal Data that we collect to occasionally notify you about important functionality changes to our Web sites, and to notify you of new products or services and special offers that H&W thinks you will find valuable and of interest. Also, we may keep track of what portions of our Web sites visitors are visiting and other visitor statistics, such as aggregate information about numbers of registrations and abstract submissions, etc. and traffic patterns and usage of our Web sites, which may be provided to reputable third parties authorised by us, in order to help us create a better experience for users of our Web sites. This is done without knowing your name or other Personal Data in order to describe our viewers to our affiliated or related entities, associates or partners, or any company associated with H&W, or Providers, or other third parties authorised by us, and for other lawful purposes.

What happens when you link to a third party Web site?

You should be aware that when you are on H&W 's and/or its affiliated or related entities', Web sites you could hyperlink or be directed to other Web sites that are beyond our control and/or outside our service. For example, if you "click" on a banner advertisement or an H&W Web site search result, the "click" may transfer you off the H&W Web site. These other Web sites may include Web sites of Providers, or other third parties authorised by us, that may use H&W's and/or its affiliated or related entities', logos as part of a co-branding agreement. These other Web sites may send their own cookies to visitors, and collect or solicit data and Personal Data.

H&W does not control such third party Web sites and, therefore, are not responsible for their content or the hyperlinks or advertising they choose to place on such Web sites. H&W and/or its affiliated or related entities', inclusion of hyperlinks to these third party Web sites does not imply any endorsement of the material on such Web sites or any association with their operators. H&W's policy does not extend to anything that is inherent in the operation of the Internet, which is beyond H&W's and/or its affiliated or related entities' control.

Please keep in mind that whenever you give out information on-line (for example, via message or bulletin boards or chat rooms) that information can be collected and used by people you do not know. While H&W and/or its affiliated or related entities strive to protect their Visitors' data and Personal Data, as well as privacy, we cannot guarantee the security of any information you disclose on-line, and you disclose such information at your own risk.

We, and/or our affiliated or related entities will not send you e-mails that you do not want, but we cannot guarantee that other third parties will not do so.

Is my information secure from others using the H&W Web sites?

The security of all data associated with our Customers is an important concern to us. We exercise a high degree of care, skill and due diligence in providing secure transmission of your data and Personal Data from your computer to our Web servers. Unfortunately, no data transmission over the Internet is 100% secure. As a result, while we strive to protect your data and Personal Data, H&W and/or its affiliated or related entities, or any company associated with H&W, cannot ensure and do not warrant the security of any information you transmit to us or from our on-line products or services, and you do so at your own risk. "Perfect security" does not exist on and in the use of the Internet.

If at any time you feel that H&W has not adhered to the principles, processes, procedures and practices contained in this privacy policy, please either notify us in writing or by telephone, fax or e-mail and we will use all commercially reasonable efforts to determine and correct the problem promptly. H&W welcomes your questions and comments about privacy.

YOUR ACCEPTANCE OF THESE TERMS

By using this Web site, you signify your agreement to H&W's privacy policy.

IF YOU DO NOT AGREE WITH THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEB SITE.

Your continued use of H&W's Web sites following the posting of changes to these terms will mean that you accept those changes.

Terms of Use

AGREEMENT BETWEEN YOU AND H&W

This Web site is made available to you by H&W. Your use of this Web site and/or your acceptance without modification of the terms, conditions and notices published on this Web site (the "Terms") constitutes your agreement to all such Terms. IF YOU DO NOT AGREE WITH THESE TERMS, THEN YOU ARE NOT AUTHORISED TO USE THIS WEB SITE.

BY USING THIS WEB SITE, YOU ARE AGREEING TO BE BOUND BY ALL OF THE TERMS.

These Terms apply both to your use of, and to all Internet traffic visiting, this Web site.

H&W reserves the right, in its sole, absolute and unfettered discretion, to modify, alter or otherwise update these Terms at any time. Such modifications, alterations or updates shall be effective immediately upon posting. By using this Web site after H&W has posted notice of such modifications, alterations or updates, you agree to be bound by such revised Terms.

This Web site will permit you to link to other web sites that may or may not be affiliated with this Web site and/or with H&W, and that may have terms, conditions and notices of use that differ from, or contain terms, conditions and notices in addition to, the Terms specified on this Web site. Your access to such web sites through links provided on this Web site is governed by the terms, conditions, notices and policies of use of those web sites, not this Web site.

H&W does not guarantee the transmission or processing of any information or on-line activity or transaction submitted to this Web site. The transmission of any information does not mean the on-line activity or transaction has been accepted or rejected, but merely indicates that a transmission has been initiated. All on-line activities and transactions are subject to written confirmation. Furthermore, the level of service available on and from this Web site may vary, and this Web site may be inaccessible or "down" for periods of time. H&W reserves the right to suspend or discontinue this Web site, in whole or in part, for business or technical reasons. However, H&W's services may be accessed through traditional means, such as via telephone or through regular post.

TRADEMARKS, COPYRIGHTS AND RESTRICTIONS

All content on this Web site, including, but not limited to text, images, illustrations, audio clips and video clips, is protected by copyrights, trademarks, service marks, and/or other intellectual property rights (which are governed by UK, EU, US and world-wide copyright laws and treaty provisions, privacy and publicity laws, and communications regulations and statutes), and are owned and controlled by H&W, and/or its affiliated or related entities, associates or partners; or by any third party content providers, agents, subcontractors, suppliers, merchants, advertisers, sponsors and licensors (collectively, "Providers") that have licensed their content on this Web site or the right to market their products and/or services to H&W.

Content on this Web site or any web site owned, operated, controlled or licensed by H&W's affiliated or related entities, associates or partners or Providers, is solely for your personal, non-commercial use. You may print a copy of the content, but you may not modify, copy, display, perform, reproduce, republish, license, create derivative works from, transfer, upload, post, transmit, distribute, sell and/or exploit the content or information in any way (including by e-mail or other electronic means), or any software involved in utilising such content or information, for commercial use without the prior written consent of H&W, and/or its affiliated or related entities, associates or partners, or Providers. You may request consent by contacting us.

Without the prior written consent of H&W, and/or its affiliated or related entities, associates or partners or Providers, your modification of the content, use of the content on any other web site or networked computer environment, or use of the content for any purpose other than personal, non-commercial use, violates the rights of owners of H&W's, and/or its affiliated or related entities', associates' or partners' or Providers', copyrights, trademarks or service marks and other proprietary rights, and is prohibited. As a condition to your use of this Web site, you warrant to H&W that you will not use this Web site for any purpose that is unlawful or prohibited by these Terms, including without limitation the posting or transmitting of any threatening or libellous, defamatory, obscene, scandalous, inflammatory, pornographic or profane material.

Given the unique nature of the Internet and the need to secure H&W systems and proprietary technology, H&W reserves the right in its sole, absolute and unfettered discretion at any time to restrict or prohibit access to this Web site for any user for any reason, and especially to restrict or prohibit access for users who demonstrate patterns of abuse, or unusual or improper use of this Web site or who violate these Terms. If you violate any of these Terms, your permission to use this Web site immediately terminates without the necessity of any notice.

You may not use on your web site any trademarks, service marks or copyrighted materials appearing on this Web site, including but not limited to any logos or characters without the express written consent of the owner of the mark or copyright. You may not frame or otherwise incorporate into your own, or another, web site any of the content or other materials on this Web site without the prior written consent of H&W.

BROWSER COMPATABILITY

In common with an increasing number of Web sites, the H&W site is designed and built to work as intended on Microsoft Internet Explorer Version 7 for PC (and later versions). It is not specifically designed to function on any other browser (such as Netscape, or Mozilla Firefox) or browser version and therefore if the site is displayed in such a browser or browser version unsatisfactory results may be obtained.

DISCLAIMER OF WARRANTIES AND LIABILITY

ALL CONTENT ON THIS WEB SITE IS PROVIDED "AS IS" AND "AS FOUND" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. OTHER THAN THOSE WARRANTIES, WHICH UNDER UK AND EU LAWS APPLICABLE TO THESE TERMS, ARE IMPLIED BY LAW AND ARE INCAPABLE OF EXCLUSION, RESTRICTION OR MODIFICATION, H&W, AND/OR ITS AFFILIATED OR RELATED ENTITIES, ASSOCIATES, OR PARTNERS OR PROVIDERS, DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND INFRINGEMENT. NEITHER H&W, AND/OR ITS AFFILIATED OR RELATED ENTITIES, ASSOCIATES OR PARTNERS NOR PROVIDERS, NOR ANY PERSON INVOLVED IN THE CREATION, PRODUCTION AND DISTRIBUTION OF THIS WEB SITE, WARRANTS THAT THE FUNCTIONS CONTAINED IN THIS WEB SITE WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SERVER THAT MAKES THE CONTENT AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE CONTENT THAT YOU ACCESS ON THIS WEB SITE IS SOLELY FOR YOUR CONVENIENCE, INFORMATION AND TRANSACTIONAL CAPABILITY ONLY.

H&W DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THIS WEB SITE, OR AS TO THE RELIABILITY, ACCURACY OR CURRENCY OF ANY CONTENT INFORMATION, SERVICE AND/OR MERCHANDISE ACQUIRED PURSUANT TO YOUR USE OF THIS WEB SITE. WE ATTEMPT TO ENSURE THAT THE CONTENT THAT YOU ACCESS ON THIS WEB SITE AT ANY ONE TIME IS ACCURATE. HOWEVER, THE CONTENT MAY INCLUDE INACCURACIES, TYPOGRAPHICAL ERRORS AND OMISSIONS. WE WILL DO OUR BEST TO CORRECT ERRORS AND OMISSIONS AS QUICKLY AS PRACTICABLE AFTER BEING NOTIFIED OF THEM. CHANGES ARE PERIODICALLY MADE TO THE CONTENT THAT YOU ACCESS ON THIS WEB SITE WITH ADDITIONS, DELETIONS AND AMENDMENTS OCCURRING THERETO AND IMPROVEMENTS AND/OR CHANGES MAY BE MADE TO THE FUNCTIONALITY, DESIGN OR LAYOUT OF THIS WEB SITE.

YOU EXPRESSLY AGREE THAT USE OF THIS WEB SITE IS AT YOUR SOLE RISK. YOU (AND NOT H&W) ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION OF YOUR SYSTEM. YOU EXPRESSLY AGREE THAT NEITHER H&W, AND/OR ITS AFFILIATED OR RELATED ENTITIES, ASSOCIATES OR PARTNERS, OR ANY COMPANY ASSOCIATED WITH H&W, NOR PROVIDERS, NOR ANY OF THEIR RESPECTIVE EMPLOYEES OR AGENTS, NOR ANY PERSON OR ENTITY INVOLVED IN THE CREATION, PRODUCTION AND DISTRIBUTION OF THIS WEB SITE, IS RESPONSIBLE OR LIABLE TO ANY PERSON OR ENTITY WHATSOEVER FOR ANY LOSS, DAMAGE (WHETHER INDIRECT, PUNITIVE, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL), LIABILITY OR OTHER CAUSE OF ANY KIND OR CHARACTER WHATSOEVER BASED UPON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE ARISING OUT OF OR RESULTING FROM THE USE OR ATTEMPTED USE OF THIS WEB SITE OR ANY OTHER LINKED SITE, EXCEPT IN RELATION TO LIABILITY, LOSS AND DAMAGE FOR DEATH OR PERSONAL INJURY FOR WHICH NO LIMIT APPLIES.

BY WAY OF EXAMPLE AND WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, H&W, AND/OR ITS AFFILIATED OR RELATED ENTITIES, ASSOCIATES OR PARTNERS OR PROVIDERS, SHALL NOT BE LIABLE FOR ANY CLAIM, LOSS OR DAMAGE ARISING OUT OF OR RESULTING FROM FAILURE OF PERFORMANCE OF THIS WEB SITE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION, COMPUTER VIRUS, THEFT, DESTRUCTION, UNAUTHORISED ACCESS TO OR ALTERATION OF PERSONAL RECORDS, OR OTHER MATERIALS APPEARING ON THIS WEB SITE. YOU EXPRESSLY ACKNOWLEDGE AND AGREE THAT H&W IS NOT LIABLE FOR ANY DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER SUBSCRIBERS OR THIRD PARTIES.

H&W, AND/OR ITS AFFILIATED OR RELATED ENTITIES, ASSOCIATES OR PARTNERS OR PROVIDERS, SHALL BE LIABLE FOR DIRECT LOSS ARISING OUT OF OR RESULTING FROM THE USE OF THIS WEB SITE, WHETHER BASED ON CONTRACT, TORT, STRICT LIABILITY OR OTHERWISE, UP TO A MAXIMUM OF THE TOTAL VALUE OF THE TRANSACTION UNDER WHICH THE CLAIM ARISES FOR ANY ONE EVENT OR SERIES OF CONNECTED EVENTS.

THIS LIABILITY SECTION APPLIES ONLY AND TO THE GREATEST EXTENT PERMITTED BY LAW.

THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS AS A CONSUMER.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless H&W, its associates or partners or Providers, and its and their officers, directors, employees, affiliated or related entities, agents, subcontractors, suppliers and licensors from and against all losses, expenses, damages and costs, including reasonable legal fees, resulting from any violation by you of these Terms.

THIRD PARTY RIGHTS

These Terms are for the benefit of H&W, its associates or partners and Providers, and their officers, directors, employees, affiliated or related entities, agents, subcontractors, suppliers and licensors. Each of these individuals or entities shall have the right to assert and enforce these Terms directly against you on its or their own behalf.

LINKS

This Web site may contain links to other web sites ("Linked Sites"). The Linked Sites are provided for your convenience, information and, in some cases, transactional capability, only and, as such, you access them at your own risk. The content of any Linked Sites is not under the control of H&W, and H&W is not responsible for, and does not endorse, such content, whether or not H&W is affiliated with the owners of such Linked Sites. WHilst we generally welcome links to this site, you may not establish a hyperlink to this Web site or provide any links that state or imply any advertising, sponsorship or endorsement of your own, or any other, web site by H&W, and/or its affiliated or related entities, associates or partners or Providers.

LAW AND JURISDICTION

This Agreement (and any disputes, claims or proceedings of whatsoever nature arising out of or in any way relating to the use of this Web site) is governed by and shall be construed in accordance with the laws of England. You hereby consent to the exclusive jurisdiction of the English courts in all disputes arising out of or relating to the use of this Web site. Those who choose to access this Web site from outside the United Kingdom are responsible for compliance with local laws, if, and to the extent that, local laws are applicable. You may not use or export materials or content contained on this Web site in violation of UK and EU export laws and regulations. If any provision of these Terms shall be unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms.

You agree that no joint venture, partnership, employment, or agency relationship exists between you and H&W either as a result of this Agreement or your use of this Web site.

ENTIRE AGREEMENT

The provisions of these Terms, and each obligation referenced herein, represent the entire Agreement between H&W and you and supersede any prior proposals, agreements or understandings (whether oral or written) not incorporated herein. In the event that any inconsistencies exist between these Terms and any future published terms, conditions and notices of use or understanding, the last published Terms or terms, conditions and notices shall prevail.

A printed version of this Agreement and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to this Agreement to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

ANY RIGHTS NOT EXPRESSLY GRANTED HEREIN ARE RESERVED BY H&W.